Version 1.0 · Status PUBLISHED · Effective 18 September 2026 · Last updated 18 September 2026 · Published by BaseCode Labs Pvt. Ltd.
This page is published as BaseCode Labs company policy information. It should be reviewed by a qualified legal professional before being treated as final legal terms. Signed quotations, licenses and service agreements prevail if they differ.
Support channels
Public and project support: contact@basecodelabs.com, phone +91 95663 63655 / +91 87784 63459, and WhatsApp via the published company number. Licensed clients may also use BaseCode Central or the channels named in their contract. This website does not invent a separate unpublished support portal URL.
Issue categories
- Critical — system unavailable or major operational failure
- High — major functionality affected
- Normal — a feature or operational problem
- Low — general question or enhancement request
For public website enquiries we typically aim to respond within 24 hours on working days. ERP and hosting response targets, if any, are those written in the signed service agreement. This page does not publish invented minute-based SLAs.
Maintenance
Scheduled maintenance, emergency maintenance, security updates and software updates may affect availability. We will give reasonable notice for planned work when the contract requires it.
Questions about this policy?
BaseCode Labs Pvt. Ltd.
Your Technology Growth Partner
Email: contact@basecodelabs.com
Website: https://basecodelabs.com
Phone: +91 95663 63655
Please use the subject line “[Policy name] — Policy Enquiry” so we can route your message.
We publish contact@basecodelabs.com as the working privacy, support and policy mailbox. Do not use an unpublished legal@ address.
Questions about this policy?
BaseCode Labs Pvt. Ltd.
Email: contact@basecodelabs.com
Website: https://basecodelabs.com
Suggested subject: Service Level & Support Policy — Policy Enquiry
Version history
- Version 1.0 · 18 Sept 2026
Support policy without unpublished uptime or response-time guarantees.